Client Approach

Not making any false or misleading statements about the services we can provide or the competencies of our team members under any circumstances, including for the purpose of winning new clients or entering new business areas.

Providing services to our clients only in areas where we have proven expertise, in line with our business ethics and commitment to excellence.

Going beyond a standard, one-size-fits-all service mentality by first identifying the real needs of our prospective clients, and then aligning our services with those needs, in order to guarantee the highest possible quality within our areas of competence.

Continuously updating ourselves, our skill sets and our service offerings in order to further improve service quality and to respond accurately to the needs of clients operating in different sectors.

Taking all necessary measures to protect the confidentiality of all information covered by our confidentiality agreements with clients, as well as any non-public information (including strategies, projects, product launches and financial data), even when it is not explicitly covered by such agreements.

Informing our clients about potential risks related to confidentiality, even in cases where these risks may fall outside the strict legal scope of our company’s or our employees’ obligations.

Ensuring that any confidential information obtained during meetings or work with our clients or prospective clients is not shared—on either the Binovative side or the client side—with employees or managers who do not need access to that information as part of their role.

Avoiding potential conflicts of interest by not working with companies or institutions that are in direct competition with our existing clients, unless we have first informed those clients and obtained their consent.

In all countries where we operate, informing our clients and employees about the personal data we collect about them in compliance with local legislation, taking the necessary measures to protect the confidentiality of this data, and never sharing or using such information for commercial purposes without their explicit consent.

Avoiding any behaviour, in any form of commercial or corporate communication (including digital channels), that could harm the reputation of our clients, and implementing the measures required by this responsibility.

Clearly defining and monitoring the rules and limits applicable to our managers and employees regarding the acceptance of gifts or gift-like benefits from our existing clients or from other companies and institutions.